Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
Hzmerch.com offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 2 to 5 business days from the time the order was placed.
ALL of our products are made-to-order and we do not hold inventory or stock.
Hzmerch Happiness Guarantee!
If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected]. Address: 216 W Burnside St, Portland, OR 97210, USA. Phone: (971) 271-7195. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.
It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.
At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.
On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!
Refunds (if applicable)
Hzmerch gives refunds as store credits only.
You can use your store credits to purchase any other item/s from our store. You will be given store credits in exchange for any item that is damaged or has missing parts upon delivery.
You will also be given store credits, equivalent to half the amount you paid, if we made a mistake and you declined our offer to send you the correct item.
Please place your order carefully. You must contact [email protected]. Address: 216 W Burnside St, Portland, OR 97210, USA. Phone: (971) 271-7195 as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.
We do our best to ship your order within 4-7 business days from the day your order was placed. The shipping fee will be included in your order confirmation. Shipping fee is non-refundable and it will be deducted from the cost of refunded store credits, if you are eligible to receive such credits.
Shipping and Delivery
At this time, Hzmerch ships to any location on the planet with an address. The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier and appropriate tracking number issued for the package.
Roctee staff will do it’s best to help resolve any issues, and achieve total customer satisfaction.